Return & Refund Policy
At Picksy Cart, your satisfaction matters to us. We want you to shop with confidence and have a smooth shopping experience. This policy explains how return and refund requests are handled.
1. Return Period
You may contact us to request a return within 14 days of receiving your order, subject to product eligibility and applicable consumer protection laws.
To help us process your request, please ensure that:
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The item is unused and in its original condition, where applicable.
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Original packaging, tags, accessories, and included items are retained, where applicable.
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You provide your order number or proof of purchase.
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You contact us before sending an item back.
These conditions do not limit any statutory rights you may have under applicable law.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incomplete, or different from what you ordered, please email us at picksycart5@gmail.com.
Please include your order number, a description of the issue, and clear photos or videos where possible.
We will review your request and work with you on an appropriate resolution, which may include a replacement, repair, return, or refund, as applicable under the law.
3. How to Request a Return
To request a return:
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Email picksycart5@gmail.com with the subject line Return Request – Your Order Number.
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Explain why you would like to return the item.
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Include your order number and any relevant photos, if applicable.
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Wait for our response with the next steps and return instructions.
Please do not send an item to an unconfirmed return address.
4. Return Shipping Costs
For returns due to a change of mind, return shipping costs may be the customer's responsibility, where permitted by law and communicated before the return proceeds.
If an item is damaged, defective, or incorrectly supplied, please contact us so we can arrange an appropriate resolution in accordance with applicable law.
Any return shipping charges or other applicable costs will be explained before you proceed.
5. Refund Process
Once a returned item has been received and assessed, we will notify you of the outcome of your refund request.
If your refund is approved, it will generally be issued to your original payment method, where possible.
The time it takes for the refund to appear in your account may depend on your bank or payment provider. We will communicate any applicable processing timeframe when your refund is approved.
Nothing in this policy limits any refund rights provided by applicable law.
6. Exchanges and Replacements
If you receive a damaged, defective, or incorrect item, contact us by email so we can assess the issue and discuss the available options.
Exchanges and replacements are subject to product availability and applicable consumer protection requirements.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at picksycart5@gmail.com.
Cancellation may not be possible once an order has been processed or dispatched. However, your rights under applicable law remain unaffected.
8. Items That May Not Be Eligible for Return
Where permitted by law, some items may be excluded from standard change-of-mind returns, including:
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Personalised or custom-made items.
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Certain sealed hygiene or personal-care products after opening.
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Other items that are legally exempt from return.
Any applicable exclusions will be communicated clearly. This section does not remove any mandatory consumer rights.
9. UAE Consumer Protection
For customers in the United Arab Emirates, this policy is subject to applicable UAE consumer protection laws and regulations. If any part of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
10. Contact Us
Have a question about a return or refund? We're here to help.
Store: Picksy Cart
Email: picksycart5@gmail.com
Please include your order number in your email so we can assist you more efficiently.
Thank you for shopping with Picksy Cart.
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