Privacy Policy

At Picksy Cart, accessible through our online store, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we share it, and what choices you may have when shopping with us.

By using our store, you acknowledge the practices described in this policy, subject to any consent required by applicable law.

1. Information We Collect

When you visit our store, place an order, subscribe to our newsletter, or contact us, we may collect the following types of information.

Personal and Contact Information

  • Name

  • Email address

  • Phone number, if provided

  • Billing and shipping addresses

Order and Transaction Information

  • Products purchased and order details

  • Payment status and transaction information

  • Shipping, delivery, return, and refund details

Payments are processed through the payment providers available at checkout. We may receive transaction details needed to confirm and manage your order. Payment information is handled according to the relevant provider's practices.

Device and Usage Information

When you browse our store, certain technical information may be collected, such as your IP address, browser type, device information, pages viewed, and interactions with our website. This information may be collected through cookies and similar technologies, depending on your privacy settings and applicable consent requirements.

Information You Provide

We may collect information you choose to provide when contacting customer support, submitting feedback, or subscribing to our marketing communications.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.

  • Arrange shipping and delivery.

  • Process payments, returns, and refunds.

  • Respond to questions and provide customer support.

  • Send order confirmations and important service updates.

  • Send promotional emails when permitted by law and, where required, with your consent.

  • Operate, maintain, and improve our store.

  • Help detect fraud, suspicious transactions, and security issues.

  • Comply with legal obligations and resolve disputes.

We use personal information only for appropriate purposes and in accordance with applicable data protection laws.

3. Cookies and Similar Technologies

Our store may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, and support advertising or marketing activities where enabled.

You may be able to manage cookies through your browser settings or the cookie preferences available on our store. Some cookies are necessary for core store functions, such as checkout.

Where required, we will seek consent before using non-essential cookies or tracking technologies.

4. How We Share Your Information

We do not make your personal information publicly available as part of ordinary store operations. We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shopify: Our e-commerce platform and store hosting provider.

  • Payment providers: To process payments and help prevent fraud.

  • Shipping and fulfilment partners: To prepare, dispatch, and deliver orders.

  • Technology and analytics providers: To maintain the website and understand store performance, where these services are used.

  • Marketing service providers: To deliver communications or advertising where applicable and permitted.

  • Legal or regulatory authorities: When disclosure is required by law or necessary to protect legal rights and security.

These providers may process information according to their own privacy notices, contractual obligations, and applicable laws.

We do not sell personal information in exchange for money. Certain advertising or analytics activities may be treated as data sharing under some privacy laws, and applicable choices or opt-out mechanisms will be respected.

5. Shopify and Third-Party Services

Our store is powered by Shopify, which provides the technology used to operate our online store. Shopify and any apps or services we use may process personal information to provide their respective services.

When you interact with a third-party service through our store, its own privacy policy and terms may also apply.

For more information about how Shopify handles consumer information, please review the Shopify Privacy Policy.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining appropriate business records, resolving disputes, and meeting legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. We encourage you to use secure devices and avoid sending passwords or payment card details through email.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent where processing is based on consent.

  • Object to or restrict certain processing activities.

  • Unsubscribe from promotional emails.

  • Exercise applicable rights relating to data sharing or targeted advertising.

To exercise a privacy right, contact us at picksycart5@gmail.com. We may need to verify your identity before processing a request.

We will respond in accordance with applicable legal requirements. Certain information may need to be retained where required or permitted by law.

9. Marketing Communications

If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may send you updates about products, offers, and store news.

You can unsubscribe from marketing emails using the unsubscribe link included in the message or by contacting us at picksycart5@gmail.com.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, transactions, or customer service requests.

10. Children's Privacy

Our store is intended for a general shopping audience and is not knowingly designed to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.

11. International Data Transfers

Our service providers may process or store personal information in countries other than the country where you live. Where this occurs, appropriate safeguards will be applied when required by applicable data protection laws.

12. UAE Privacy and Data Protection

Where applicable, we handle personal information in accordance with relevant data protection and consumer protection requirements in the United Arab Emirates, including applicable provisions of UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Your rights and our obligations may depend on the applicable law, the nature of the processing, and any relevant legal exceptions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Store Name: Picksy Cart
Email: picksycart5@gmail.com

We will review your inquiry and respond as appropriate under applicable law.

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